Client Services Representative Jobs at ABS International Karachi 2026 – US Campaign (6 PM – 2 AM Shift) Jobboostpk

ABS International is offering a fantastic full-time career opportunity for Client Services Representative (Customer Support Executive) at their Gulshan-e-Iqbal office in Karachi. This is a permanent on-site position ideal for candidates who have strong English communication skills, a patient and professional approach, and want to build a stable, long-term career in international customer support.

If you enjoy talking to people, solving problems, and delivering excellent service to customers, and you are looking for a reliable company that pays salaries on time every month without fail, this role could be the perfect fit for you.

ABS International has been operating successfully since 2009 as a direct US Principal. They own their brands, maintain direct client relationships, and run operations end-to-end. Unlike many other BPO companies that depend on third-party contracts, ABS International offers genuine job stability — they have been paying their Karachi teams on the exact same fixed date every single month for the last 16 consecutive years. That kind of consistency is rare and speaks volumes about their professionalism and reliability.

About ABS International

Founded in 2009, ABS International is a well-established BPO and customer support company based in Karachi. They work directly with US clients and focus on delivering high-quality inbound customer service. The company takes pride in maintaining a professional, respectful, and stable work environment where employees can grow their careers without the uncertainty that often comes with campaign-based jobs.

At ABS International, you will find a supportive team culture, proper training, modern facilities, and a management that values consistency, performance, and employee well-being.

The Role: Client Services Representative (US Campaign)

This is an inbound customer support position. You will be handling calls from US-based customers, resolving their queries, addressing complaints, providing product information, and ensuring every customer walks away satisfied.

It is not a sales or outbound calling role. The focus is entirely on delivering genuine, high-quality support through friendly and professional conversations. You will be working in a live US CRM environment, which will help you build valuable international customer service skills that can open doors for future growth.

Shift Timing: 6:00 PM to 2:00 AM (Monday to Saturday) Location: Gulshan-e-Iqbal, Karachi (Fully On-site) Job Type: Permanent, Full-time

Detailed Responsibilities

As a Client Services Representative, your day-to-day work will include:

• Professionally handling a high volume of incoming calls from US customers
• Resolving customer complaints, inquiries, order status checks, follow-ups, and general support requests in a timely and effective manner
• Providing clear and accurate information about products, services, pricing, availability, delivery timelines, warranties, and return policies
• Listening attentively to customer needs, showing empathy, and offering suitable solutions while maintaining a calm and positive tone
• Updating customer records accurately in the CRM system while simultaneously managing the conversation
• Ensuring every interaction reflects professionalism, cultural awareness, and excellent communication etiquette
• Working according to company processes and procedures to maintain service quality standards
• Achieving individual and team performance metrics such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT)
• Sharing customer feedback and insights with the team to help improve overall service quality
• Maintaining a positive and helpful attitude even during challenging calls

You will receive proper training and ongoing support so that you feel confident while handling customer interactions.

What We Offer

Salary Package:

• Base Salary: PKR 40,000 to 45,000 per month
• Attendance Bonus: PKR 3,000 every month
• Performance-based monthly incentives
• Salary paid on a fixed date every month (consistent for 16 years)

Additional Benefits:

• Permanent employment (not campaign-based or contract-tied)
• 15 days paid annual leave
• Professional work environment with modern facilities
• Structured onboarding and continuous training
• Opportunity to work in a live US CRM environment and build strong international customer service skills
• Clear career growth pathways (Team Lead, Supervisor, Operations Coordinator, Training Specialist, etc.)

Who We Are Looking For

Essential Requirements:

• Excellent spoken and written English communication skills (this is the most important requirement)
• Ability to deliver friendly, professional, and empathetic customer service
• Patient, composed, and solution-oriented personality
• Good listening skills and the ability to handle difficult situations calmly
• Minimum Matric / O Levels education (Bachelor’s degree or diploma holders will be preferred)
• Age 18 years or above
• Willingness to work on-site in Gulshan-e-Iqbal, Karachi

Preferred Qualifications:

• Prior experience in customer support, call center, or BPO (especially US campaigns)
• Basic computer knowledge and typing skills
• Fresh graduates with outstanding English and a positive attitude are also encouraged to apply

A sense of humor and a genuine desire to help customers will make you stand out in this role.

Why Join ABS International?

• Join a stable and reputable company that has been paying salaries on time for 16 consecutive years
• Work in a professional, respectful, and supportive environment
• Build valuable international customer service experience
• Enjoy permanent employment with clear growth opportunities
• Receive consistent salary and performance bonuses
• Be part of a team that values quality conversations over scripts

This is a genuine long-term career opportunity, not a short-term campaign job.

How to Apply

Interested candidates should send their updated CV with a short introduction to the HR team. Mention Client Services Representative – Gulshan-e-Iqbal in the subject line.

Shortlisted candidates will be contacted for interviews. Please be prepared to demonstrate your English communication skills during the process.

Location: Gulshan-e-Iqbal, Karachi

Frequently Asked Questions (FAQs)

Q1: Is this a sales job? A: No, this is purely an inbound customer support role. No sales targets.

Q2: What are the working hours? A: 6:00 PM to 2:00 AM, Monday to Saturday.

Q3: Is the job permanent? A: Yes, it is a permanent full-time position.

Q4: Do fresh graduates have a chance? A: Yes, fresh candidates with excellent English and a positive attitude are welcome.

Q5: Is prior experience mandatory? A: Experience is preferred but not mandatory. Strong communication skills matter most.

Q6: Where is the office located? A: Gulshan-e-Iqbal, Karachi.

Q7: How is the salary paid? A: On a fixed date every month without delay — a record of 16 years.

This is a solid opportunity for anyone looking for a stable, well-paying customer support role with a reliable company in Karachi. If you have good English skills and a passion for helping customers, ABS International can offer you a respectful and growing career.

For more customer support, BPO, and Karachi job opportunities, keep visiting jobboostpk.site — your trusted source for authentic job alerts.

Best of Luck! We hope you get selected and build a successful career with ABS International.