Customer Service Representative (Healthcare) Jobs at Softmatic Solutions Lahore 2026 – US Healthcare Patient Support | Night Shift (1 PM – 10 PM) – Jobboostpk

Are you fluent in English with a strong American accent and have solid experience in the US healthcare system? Do you enjoy helping patients, handling insurance matters, and delivering excellent customer service in a fast-paced environment?

Softmatic Solutions in Lahore is hiring a Customer Service Representative (Healthcare) for their growing US healthcare support operations. This is a full-time, on-site role based in Garden Town, Lahore, with evening shift timings (1:00 PM to 10:00 PM) to align with US business hours.

In this comprehensive guide, we cover everything about this job — company background, detailed responsibilities, strict requirements (especially American accent and healthcare knowledge), salary expectations, challenges, success tips, and how to apply. If you have 2–3 years of US healthcare customer service experience, this could be a great opportunity to utilize your skills while working from Lahore.

About Softmatic Solutions

Softmatic Solutions is a dynamic and versatile software development company in Lahore. They specialize in building high-quality mobile applications, games, and custom IT solutions using modern technologies like Xamarin, Unity, Flutter, Native Android/iOS, .NET, WordPress, and Power BI.

Beyond software development, the company has expanded into providing operational support services for international clients, particularly in the US healthcare sector. They help US healthcare providers, clinics, and billing companies by offering reliable patient support, insurance verification, referral management, and administrative services.

Working at Softmatic Solutions means joining a professional, innovative, and growth-oriented team that values quality, communication, and client satisfaction. The company maintains a collaborative culture and offers good opportunities for learning and career progression.

Role Overview – Customer Service Representative (Healthcare)

As a Customer Service Representative (Healthcare), you will be the voice of the company for US-based patients, providers, and insurance companies. You will handle inbound and outbound calls, assist with patient inquiries, manage referrals, verify insurance, and ensure smooth coordination between all parties.

This role requires a perfect blend of empathy, professionalism, strong English communication (with American accent), and deep knowledge of the US healthcare system. You will work in a fast-paced environment where accuracy, confidentiality, and quick problem-solving are essential.

Shift Timing: 1:00 PM to 10:00 PM (to match US time zones) Location: Garden Town, Lahore (On-site)

Detailed Key Responsibilities

1. Patient Support & Call Handling Handle calls from US patients with professionalism, empathy, and patience. Assist with appointment scheduling, general inquiries, prescription refills, and other healthcare-related support.

2. Referral Management Process and manage patient referrals according to US healthcare guidelines. Coordinate with clinics, providers, and specialists to ensure smooth referral workflows.

3. Insurance Verification & Benefits Verify patient insurance eligibility, check coverage details, benefits, co-pays, deductibles, and prior authorization requirements. You will work closely with insurance companies to resolve issues.

4. Coordination with Stakeholders Liaise between patients, healthcare providers, clinics, and insurance companies to resolve queries and ensure timely service delivery.

5. Documentation & Compliance Maintain accurate records of all patient interactions in the CRM system. Ensure full compliance with HIPAA and other US healthcare privacy regulations.

6. Problem Resolution Efficiently resolve patient concerns, complaints, and billing-related issues while maintaining high service standards and positive patient experience.

7. Team Collaboration Work closely with other team members, supervisors, and US-based clients to continuously improve service quality.

Required Skills & Qualifications

Experience:

• Minimum 2 to 3 years of experience in US healthcare customer service, medical billing, insurance verification, or patient support roles.

Communication Skills:

• Excellent verbal and written English communication.
• Strong American accent is mandatory — clear, neutral, and professional pronunciation is required.

Domain Knowledge:

• Solid understanding of the US healthcare system.
• Knowledge of referrals, insurance processes, prior authorizations, and medical terminology.
• Familiarity with medical billing and RCM workflows is a big plus.

Technical Skills:

• Proficient in using CRM systems and healthcare software.
• Good computer skills and multitasking ability.

Personal Qualities:

• Empathetic, patient, and professional attitude.
• Strong problem-solving and conflict resolution skills.
• Ability to handle sensitive information with complete confidentiality.
• Team player who can thrive in a fast-paced, target-driven environment.

What Softmatic Solutions Offers

• Competitive salary package
• Performance-based incentives
• Professional growth and skill development opportunities
• Collaborative and supportive team culture
• Modern work environment in Garden Town, Lahore
• Exposure to US healthcare processes and international standards

Expected Salary Range (Lahore 2026): For this role with 2–3 years of US healthcare experience and strong American accent, the monthly gross salary typically ranges between PKR 70,000 to 1,20,000+, depending on exact experience, accent quality, and interview performance. Additional performance bonuses are common.

Challenges in This Role

• Working evening/night shifts (1 PM – 10 PM)
• Dealing with stressed or upset patients
• Navigating complex insurance rules and regulations
• Maintaining high call quality and accuracy under pressure
• Cultural and accent adaptation for US callers

Success Tips:

• Practice your American accent daily
• Stay updated with US healthcare guidelines
• Focus on empathy and active listening
• Keep detailed notes during calls
• Build strong relationships with your US counterparts

How to Apply for Customer Service Representative (Healthcare) Position

Send your updated resume along with any portfolio or recording showcasing your communication skills to: HR@softmatic.io

Important: Mention “Customer Service Representative (Healthcare)” in the subject line of your email.

Application Tips:

• Highlight your US healthcare experience clearly
• Mention your accent strength and any relevant certifications
• If possible, attach a short voice sample or call center experience details
• Be ready for an accent and role-play test during the interview

Frequently Asked Questions (FAQs)

Q1. Is American accent mandatory? Yes, strong American accent is a key requirement for this role.

Q2. Is this role fully on-site? Yes, it is a full-time on-site position in Garden Town, Lahore.

Q3. How important is healthcare domain knowledge? Very important. Candidates with prior US healthcare experience will be preferred.

Q4. What are the growth opportunities? High performers can grow into Team Lead, Quality Analyst, or Senior CSR roles.

Q5. Is training provided? Yes, proper product and process training will be given.

Final Thoughts

The Customer Service Representative (Healthcare) role at Softmatic Solutions is an excellent opportunity for professionals who have US healthcare experience and a clear American accent. You will get to use your domain knowledge daily while working in a professional environment in Lahore with competitive pay and growth potential.

If you are confident in your communication skills, understand the US healthcare system well, and are comfortable with evening shifts, this position can be a rewarding next step in your career.

Softmatic Solutions is growing steadily and values talented individuals who can deliver excellent service to their US clients.

Don’t miss this opportunity. Update your resume and send it to HR@softmatic.io with the proper subject line today.

Best of luck!